Our complaints procedure

We do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right. When that happens, we always encourage you to tell us about your concerns or complaints, so that we can:

• Give your concerns the attention they deserves
• Resolve your concerns without delay
• Make sure you are satisfied with how your concerns are resolved

This guide explains what to do if you have any concerns or complaints about CATG. It also tells you how quickly we will deal with them and who will look after you.

Our appeals procedure

If you are not happy with a certification or examination decision made by CATG, we have an appeals procedure. Please click on the link above.

All appeals received by CATG are fully investigated. Please submit all appeals in writing or contact Glenn at:

	CATG at 0044 (0) 1524 400632 or 0044 (0) 7941 536543
	CATG at sales@catg.co.uk
	Certification and Timber Grading Limited, 1 Gainsborough Avenue, Morecambe, LA4 6DT
	Use our contact form located here

A letter will be dispatched within 5 working days to you acknowledging receipt of the appeal and confirming your right to present your case in person to our Board of Governors.