Our complaints procedure
We do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right. When that happens, we always encourage you to tell us about your concerns or complaints, so that we can put matters right for you.
• Make it easy for you tell us about your complaint
• Give your complaint the attention it deserves
• Resolve your complaint without delay
• Make sure you are satisfied with how your complaint is resolved
This guide explains what to do if you have any complaint about CATG. It also tells you how quickly we will deal with your complaint and who will look after you.
CLICK HERE TO DOWNLOAD OUR PDF
Our appeals procedure
If you are not happy with a certification or examination decision made by us, we have an appeals procedure. Please click on the link above.
All appeals received by CATG are fully investigated. Please submit all appeals in writing or contact Glenn at:
Certification and Timber Grading Limited, 304 Riverway House, Morecambe Road, Lancaster, LA1 2RX
Tel: 0044 (0) 1524 597078 | Email: sales@catg.co.uk
A letter shall be dispatched within 5 working days to you acknowledging receipt of the appeal and confirming your right to present your case in person to our Board of Governors.
